Thank you for visiting our site. We’d really appreciate if you would take a few minutes to complete our survey regarding a new e-bulletin that we will launch shortly. Your response will help us get it right for you.
All respondents will be entered into a prize draw to win a free place at an Action Planning conference or workshop. This is optional and you do not have to share any details with us if you do not wish to do so. All details shared will be treated in a confidential manner.
THANK YOU VERY MUCH FOR YOUR HELP
Not-for-profits have long realised the importance of building relationships with their customers, supporters and donors. Compelling ideas and creative fundraising opportunities have inspired millions of people to support thousands of causes. Many organisations are now moving to the next stage and looking at ways to align all their programmes, systems and processes to improve relationships and focus on customer experience.
Action Planning has advocated focusing on donors and supporters for more than twenty years. Building on that tradition, we have developed a customer focus audit and action plan that translates up-to-date customer thinking for the third sector.
Helping you put customers at the heart of your organisation
For many years Action Planning has helped put customers at the heart of not-for-profit organisations. Our highly practical roadmap to customer focus addresses every level of engagement from front-facing customer service through to HR, training and finance processes.
David and the team at Action Planning have proved invaluable to the continued growth and success of AFK. I am sure our working relationship will continue long into the future.
– Action for Kids, Mike Hayes, CEO